Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To ensure freshness, stock availability, and proper scheduling:
- All delivery orders must be placed at least 1 week (7 days) in advance.
- Orders placed with less than 1 week’s notice may not be accepted or may be scheduled for the next available delivery day.
Please go to the My Account page and locate the Register section. Enter your email address and click “Register.” A link will be sent to your email—open it and follow the link to set up your password and complete your account details.
Changing your shipping address in our store is simple. Here are the steps:
How to Change Your Shipping Address
Go to the “My Account” page.
Log in to your account.
Click on “Addresses.”
You’ll see two sections:Billing Address
Shipping Address
Click “Edit” under Shipping Address.
Update your address details.
Click “Save Address.”
No, we do not store your credit card information on our website. All payments are processed securely through our trusted payment gateway, which handles your card details using encrypted and PCI-compliant systems. We only receive confirmation of the payment—never your full card number or sensitive data.
Free home delivery is available within a 5-mile radius. For locations beyond that distance, please get in touch with us.
Orders must be collected within the specified timeframe.
Common queries answered
Frequently asked Questions
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Refund and Returns Policy
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Fishport Delivery Policy
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Fishport Wholesale Policy
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Terms and Conditions
