Thank you for shopping with Fishport (“we”, “us”, “our”). We are committed to providing high-quality fresh seafood to all our customers, both retail and business. Due to the perishable nature of our products, our refund policy is outlined below.
Our physical shop is located at:
Fishport 431 Stapleton Rd, Easton, Bristol BS5 6NA
1. Perishable Goods
Most of our products are fresh and perishable, which means:
- We cannot accept returns of fresh seafood once it has left our premises or been delivered.
- Refunds may be issued only under specific circumstances, detailed below.
2. Eligibility for Refunds or Replacements
You may be eligible for a refund, partial refund, or replacement if:
2.1 Damaged or Spoiled Products
If you receive an item that is:
- Damaged
- Spoiled
- Incorrect
You must contact us within 24 hours of receiving your order. Please provide:
- Your order number
- Photos of the product (required for assessment)
- A description of the issue
After reviewing the claim, we may offer:
- A refund
- A replacement item
- A partial refund
2.2 Missing Items
If an item is missing from your order, notify us within 24 hours. We will investigate and either:
- Issue a refund for the missing item
- Provide a replacement
2.3 Incorrect Orders
If you receive the wrong item, contact us within 24 hours with photos. We will arrange the appropriate remedy.
3. Situations Not Eligible for Refunds
We cannot provide refunds or replacements if:
- Products were not stored correctly after delivery or collection
- You were not available to accept a scheduled delivery, resulting in spoilage
- You changed your mind about the purchase
- The issue was reported more than 24 hours after delivery or collection
- Items are part of a discounted clearance sale (unless faulty)
4. Delivery Issues
4.1 Failed Delivery
If delivery fails due to:
- Incorrect address details
- No one present to receive the order
A re-delivery may be attempted at an additional cost. Refunds are not issued in these cases, as seafood is perishable.
4.2 Delays Beyond Our Control
We are not responsible for delays caused by couriers, weather, or other external factors. However, if a delay results in spoilage, we will review each case individually to determine if a remedy is appropriate.
5. Business and Wholesale Orders
For business customers:
- Refunds are handled on a case-by-case basis
- Minimum order quantities or pre-orders may not be refundable
- Special agreements or contracts may override this policy
6. How to Request a Refund or Replacement
To request support, please contact us with your order details:
Fishport 431 Stapleton Rd, Easton, Bristol BS5 6NA Email: fishportbusiness@gmail.com Phone: 07379400553
We aim to respond to all refund or replacement requests within 48 hours.
7. Policy Updates
We may update this Refund Policy at any time. Changes will be posted with an updated revision date.
By placing an order with Fishport, you acknowledge and agree to the terms of this Refund Policy.